Refund policy

RETURN AND REFUND POLICY

Last updated: 3 September 2026

EU RIGHT OF WITHDRAWAL If you are located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving the last item in your order, without giving any reason. This withdrawal period is extended if it would otherwise end on a weekend or public holiday. To exercise this right, contact us at hello@moldmagik.com before the withdrawal period expires with your order number and a clear statement of your decision to withdraw. You may use the EU Model Withdrawal Form but are not required to. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method. Return shipping costs are your responsibility unless the item is damaged, defective, or incorrect. The right of withdrawal does not apply to personalised or custom-made products, or to items that have been used or painted.

RETURN REQUESTS (For customers outside the EU) You may request a return within 7 calendar days of delivery. To be eligible, the item must be unused, unpainted, in its original packaging, and accompanied by proof of purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS Please inspect your order when it arrives. If an item is damaged, defective, materially different from its description, or incorrect, contact us as soon as possible with your order number and clear photographs. Once verified, we will arrange an appropriate replacement, return or refund at no additional return-shipping cost to you. Your rights under applicable consumer law are not limited by this policy.

CHANGE-OF-MIND RETURNS If we accept a change-of-mind return, the customer is responsible for securely packing and returning the item and for the return-shipping cost. Original shipping charges are not refundable unless the item was damaged, defective, materially misdescribed or incorrect.

NON-RETURNABLE ITEMS Used or painted kits, opened paint pots, gift cards, and customised or personalised products cannot be returned for change of mind. This exclusion does not apply where an item is damaged, defective, materially misdescribed or incorrect. EU customers: the non-returnable exclusions above apply only where permitted under the EU Consumer Rights Directive.

CANCELLATIONS EU customers may cancel their order at any time before it is fulfilled. For all other customers, contact us promptly — we will cancel and refund orders that have not entered packing or dispatch. After dispatch, the return process above applies.

HOW TO REQUEST A RETURN Email hello@moldmagik.com or call +91 9667726097 with your order number and reason for the request. If approved, we will send the return address and packing instructions. Items sent back without prior approval may not be accepted.

REFUNDS After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days (EU customers: within 14 days of withdrawal notice or receipt of returned goods, whichever is later). Your bank or payment provider may take additional time to post the amount.